Réponses aux questions courantes sur les commandes, ordonnances, livraisons, comptes et inscriptions d’entreprise.
How much is your dispensing fee for prescription medications?
KindPrice PetCare charges a dispensing fee of just $4.99 per prescription, making it one of the most competitive dispensing fees available in Canada. Our dispensing fee covers the professional services involved in reviewing, preparing, verifying, and dispensing your pet’s medication through our licensed pharmacy.
We believe pet healthcare should be affordable, which is why we’re committed to keeping our fees low while maintaining the highest standards of pharmacy care and service.
Any applicable dispensing fees will be clearly displayed during checkout, so you’ll always know exactly what you’re paying before completing your order.
If you have questions about prescription pricing or dispensing fees, please contact our pharmacy team at pharmacy@kindpricepetcare.ca.
How much does shipping cost?
At KindPrice PetCare, we’re committed to offering some of the most affordable shipping rates in Canada.
Our standard shipping rates are:
- Greater Toronto Area (GTA): $9.99
- Rest of Canada: $19.99
- FREE shipping on orders over $250
Shipping costs are calculated automatically during checkout based on your delivery location and order value.
We work hard to keep shipping costs low so pet owners across Canada can access medications and pet care products at great prices without worrying about excessive delivery fees.
If you have any questions about shipping or delivery, please visit our Contact Us page and leave us a message. Our team will be happy to assist you.
Do you offer price matching?
At KindPrice PetCare, we’re committed to providing competitive pricing on pet medications, veterinary prescriptions, and pet health products across Canada. While we do not currently offer a formal price-matching program, we always welcome the opportunity to review pricing from other Canadian pharmacies and retailers.
If you’ve found a lower advertised price for the same product, please contact us through our Contact Us page or send us a message with the product details and pricing information. Our team will review the information and do our best to help you find the most affordable solution for your pet’s healthcare needs.
Our goal is to make prescription pet medications and veterinary pharmacy services more accessible and affordable, so pet owners can provide the care their pets deserve without overpaying.
Can I transfer my pet’s prescription from another pharmacy?
Yes. KindPrice PetCare makes it easy to transfer your pet’s prescription from another pharmacy. If your pet is currently receiving medication through another pharmacy, our team can assist with the prescription transfer process and help ensure there is no interruption in treatment.
Simply provide us with your pet’s prescription information, or have your veterinarian send the prescription directly to KindPrice PetCare. You can also email your prescription details to [pharamcy@kindpricepetcare.ca] for assistance. Once we receive and verify the prescription, we’ll coordinate the transfer and let you know when your pet’s medication is ready to be filled and delivered.
As a trusted Canadian provider of pet medications, veterinary pharmacy services, and prescription management, we’re committed to making the process simple, convenient, and stress-free for pet owners. If you need assistance transferring a prescription, our customer care team is ready to help every step of the way.
Do you carry compounded pet medications?
Yes. Through our licensed pharmacy, KindPrice PetCare can provide access to compounded pet medications when prescribed by a veterinarian. Compounding allows medications to be customized to meet your pet’s unique needs, such as creating a different dosage strength, alternative formulation, or a more pet-friendly flavor when commercially available options may not be suitable.
If your veterinarian has prescribed a compounded medication, our pharmacy team will review the prescription and work with you to help ensure your pet receives the medication they need safely and conveniently.
As a trusted provider of pet medications, compounded prescriptions, and veterinary pharmacy services, KindPrice PetCare is committed to supporting pets with individualized treatment options and high-quality pharmaceutical care.
Pourquoi acheter chez vous plutôt que chez un détaillant ordinaire?
Réponse en attente de l’approbation finale du client.
Des pharmaciens sont-ils disponibles pour les questions sur les médicaments?
Réponse en attente de l’approbation finale du client.
Votre pharmacie est-elle agréée?
Réponse en attente de l’approbation finale du client.
Combien de temps prend la livraison?
Réponse en attente de l’approbation finale du client.
Puis-je enregistrer le profil de mon animal?
Réponse en attente de l’approbation finale du client.
Puis-je configurer des renouvellements automatiques?
Réponse en attente de l’approbation finale du client.
Que se passe-t-il si ma commande est retardée?
Réponse en attente de l’approbation finale du client.
Comment inscrire mon entreprise auprès de KPPC?
Réponse en attente de l’approbation finale du client.
Quels avantages offre un partenariat avec KPPC?
Réponse en attente de l’approbation finale du client.
Comment transmettre une ordonnance vétérinaire?
Pour un produit nécessitant une ordonnance, choisissez une méthode au paiement : téléversez ou envoyez l’ordonnance par courriel, fournissez les coordonnées de la clinique vétérinaire ou présentez l’ordonnance lors du ramassage.
Comment fonctionne l’inscription d’entreprise KPPC?
Soumettez le formulaire d’entreprise KPPC distinct. Un administrateur examine la demande; les comptes approuvés peuvent ensuite accéder aux prix d’entreprise ou personnalisés lorsqu’ils sont connectés.
Puis-je commander sans créer de compte?
Le paiement comme invité est disponible lorsque la commande le permet. Un compte facilite la consultation de l’historique, l’enregistrement des produits et la gestion des achats futurs.
Comment suivre ma commande?
Utilisez la page Suivi de commande avec les renseignements demandés. Les clients connectés peuvent aussi consulter les statuts disponibles dans Mon compte.
Quelles options d’ordonnance sont offertes au paiement?
Vous pouvez téléverser ou envoyer l’ordonnance par courriel, fournir les coordonnées de votre clinique vétérinaire ou présenter l’ordonnance lors du ramassage.
Comment demander de l’aide pour une commande ou un produit?
Utilisez le formulaire Nous joindre et choisissez le type de demande. Indiquez votre numéro de commande pour faciliter le suivi.