Answers to common questions about ordering, prescriptions, delivery, accounts and KPPC business registration.
How much is your dispensing fee for prescription medications?
KindPrice PetCare charges a dispensing fee of just $4.99 per prescription, making it one of the most competitive dispensing fees available in Canada. Our dispensing fee covers the professional services involved in reviewing, preparing, verifying, and dispensing your pet’s medication through our licensed pharmacy.
We believe pet healthcare should be affordable, which is why we’re committed to keeping our fees low while maintaining the highest standards of pharmacy care and service.
Any applicable dispensing fees will be clearly displayed during checkout, so you’ll always know exactly what you’re paying before completing your order.
If you have questions about prescription pricing or dispensing fees, please contact our pharmacy team at pharmacy@kindpricepetcare.ca.
How much does shipping cost?
At KindPrice PetCare, we’re committed to offering some of the most affordable shipping rates in Canada.
Our standard shipping rates are:
- Greater Toronto Area (GTA): $9.99
- Rest of Canada: $19.99
- FREE shipping on orders over $250
Shipping costs are calculated automatically during checkout based on your delivery location and order value.
We work hard to keep shipping costs low so pet owners across Canada can access medications and pet care products at great prices without worrying about excessive delivery fees.
If you have any questions about shipping or delivery, please visit our Contact Us page and leave us a message. Our team will be happy to assist you.
Do you offer price matching?
At KindPrice PetCare, we’re committed to providing competitive pricing on pet medications, veterinary prescriptions, and pet health products across Canada. While we do not currently offer a formal price-matching program, we always welcome the opportunity to review pricing from other Canadian pharmacies and retailers.
If you’ve found a lower advertised price for the same product, please contact us through our Contact Us page or send us a message with the product details and pricing information. Our team will review the information and do our best to help you find the most affordable solution for your pet’s healthcare needs.
Our goal is to make prescription pet medications and veterinary pharmacy services more accessible and affordable, so pet owners can provide the care their pets deserve without overpaying.
Can I transfer my pet’s prescription from another pharmacy?
Yes. KindPrice PetCare makes it easy to transfer your pet’s prescription from another pharmacy. If your pet is currently receiving medication through another pharmacy, our team can assist with the prescription transfer process and help ensure there is no interruption in treatment.
Simply provide us with your pet’s prescription information, or have your veterinarian send the prescription directly to KindPrice PetCare. You can also email your prescription details to [pharamcy@kindpricepetcare.ca] for assistance. Once we receive and verify the prescription, we’ll coordinate the transfer and let you know when your pet’s medication is ready to be filled and delivered.
As a trusted Canadian provider of pet medications, veterinary pharmacy services, and prescription management, we’re committed to making the process simple, convenient, and stress-free for pet owners. If you need assistance transferring a prescription, our customer care team is ready to help every step of the way.
Do you carry compounded pet medications?
Yes. Through our licensed pharmacy, KindPrice PetCare can provide access to compounded pet medications when prescribed by a veterinarian. Compounding allows medications to be customized to meet your pet’s unique needs, such as creating a different dosage strength, alternative formulation, or a more pet-friendly flavor when commercially available options may not be suitable.
If your veterinarian has prescribed a compounded medication, our pharmacy team will review the prescription and work with you to help ensure your pet receives the medication they need safely and conveniently.
As a trusted provider of pet medications, compounded prescriptions, and veterinary pharmacy services, KindPrice PetCare is committed to supporting pets with individualized treatment options and high-quality pharmaceutical care.
Why should I buy from you instead of a regular retailer?
At KindPrice PetCare, our focus is simple: helping Canadian pet owners access quality pet medications and care products at fair, affordable prices.
Unlike many traditional retailers, we specialize in pet health products and work hard to keep our prices competitive, helping you save on the medications and supplies your pets need most. We carefully source trusted products, provide clear product information, and offer convenient online shopping with delivery across Canada.
When you shop with KindPrice PetCare, you benefit from:
- Competitive pricing on pet medications and care products
- Trusted products from reputable manufacturers and suppliers
- Convenient online ordering from the comfort of your home
- Fast, reliable shipping across Canada
- Dedicated customer support from a team that understands pet owners’ needs
- A customer-first approach focused on value, transparency, and pet wellness
We believe caring for your pet shouldn’t mean overpaying. Our goal is to make pet healthcare more accessible, affordable, and convenient for Canadian families while providing the service and support you can trust.
Are pharmacists available for medication questions?
Yes. Our licensed pharmacists are available to answer questions about pet medications, including proper administration, storage, potential side effects, and general medication information.
If you have questions about a product you’ve purchased or are considering for your pet, our pharmacy team is here to help provide guidance and support. We are committed to helping pet owners make informed decisions about their pets’ health and treatment options.
Please note that while our pharmacists can provide medication-related information, they cannot diagnose medical conditions or replace the advice of your veterinarian. For concerns about your pet’s diagnosis, treatment plan, or overall health, we recommend consulting your veterinarian directly.
To speak with our pharmacy team, please contact us at [pharmacy@kindpricepetcare.ca] and a licensed pharmacist will be happy to assist you.
KindPrice PetCare is committed to providing trusted support, professional guidance, and exceptional service to pet owners across Canada.
Is your pharmacy licensed?
Yes. KindPrice PetCare operates through a licensed Canadian pharmacy that complies with applicable provincial pharmacy regulations and professional standards. Our pharmacy is staffed by licensed pharmacy professionals and is committed to providing safe, reliable, and high-quality pharmacy services for pet owners across Canada.
We take the safety and well-being of your pets seriously. All prescription medications are dispensed in accordance with regulatory requirements and professional pharmacy practices, ensuring the accuracy, quality, and integrity of every order.
If you would like more information about our pharmacy licensing, accreditation, or pharmacy services, please contact our team at [pharmacy@kindpricepetcare.ca], and we will be happy to assist you.
At KindPrice PetCare, you can shop with confidence knowing your pet’s medications are sourced and dispensed through a licensed Canadian pharmacy committed to the highest standards of care.
How long does delivery take?
We strive to get your pet’s medications and care products to you as quickly as possible. Most orders are processed promptly and shipped across Canada through trusted delivery partners.
Typical delivery times are:
- Ontario and Quebec: 1-3 business days
- Major urban centres across Canada: 2-5 business days
- Remote or rural locations: 5-10 business days
Please note that delivery times may vary depending on product availability, prescription verification requirements, weather conditions, carrier delays, and your location.
Once your order ships, you’ll receive a tracking number so you can monitor its progress every step of the way.
If your pet requires medication urgently or you have questions about an existing order, please contact our team at [pharmacy@kindpricepetcare.ca], and we’ll be happy to assist you.
At KindPrice PetCare, we’re committed to providing fast, reliable delivery so your pet receives the care they need without unnecessary delays.
Can I save my pet’s profile?
Yes. Creating an account with KindPrice PetCare allows you to save your pet’s profile information, making future orders faster, easier, and more personalized.
Your pet’s profile can include important details such as:
- Pet name
- Species and breed
- Age and weight
- Medication history
- Prescription information (where applicable)
- Veterinarian details
Having your pet’s information securely stored helps streamline future purchases, simplifies prescription management, and makes reordering medications and pet care products more convenient.
As a welcome bonus, customers who register their pet for the first time receive a 5% savings coupon toward their next purchase. It’s our way of thanking you for joining the KindPrice PetCare family and helping you save on your pet’s ongoing healthcare needs.
We take your privacy seriously and use secure systems to protect your personal and pet information.
If you need assistance setting up or managing your pet’s profile, please contact us at [pharmacy@kindpricepetcare.ca], and our team will be happy to help.
Can I set up automatic refills?
Yes. KindPrice PetCare offers AutoRefill options on eligible medications and pet care products, helping ensure your pet never runs out of the products they need.
With AutoRefill, you can:
- Receive medications and products on a recurring schedule
- Avoid the hassle of placing repeat orders manually
- Help maintain consistency in your pet’s treatment plan
- Save time and enjoy added convenience
- Modify, pause, or cancel eligible refill schedules as needed
For prescription medications, a valid prescription and any required refill authorizations must be on file before future orders can be processed.
You can enroll in AutoRefill when completing your Pet Registration Form or by contacting our pharmacy team for assistance. Registering your pet also helps us maintain important information about your pet’s health needs, making future orders and refills even more convenient.
To check whether a product is eligible for AutoRefill or to set up a refill schedule, please contact our pharmacy team at [pharmacy@kindpricepetcare]. We’re happy to help you choose the option that works best for you and your pet.
At KindPrice PetCare, we’re committed to making your pet’s healthcare as convenient, reliable, and stress-free as possible.
What happens if my order is delayed?
We understand that timely delivery is important, especially when your pet relies on medications or health products. If your order experiences an unexpected delay, we’re here to help.
Once your order ships, you’ll receive tracking information so you can monitor its progress with the carrier. If delivery is taking longer than expected, we recommend checking the tracking updates first, as they often provide the latest shipment status.
If you still need assistance, you can easily reach our team through the Contact Us page on our website by submitting a message or comment. Our customer care team will review your inquiry and work with the carrier, when necessary, to provide updates on your order.
For questions regarding delayed prescription medications or other urgent concerns, please contact us as soon as possible so we can help explore available options.
At KindPrice PetCare, we’re committed to keeping you informed and doing everything we can to ensure your pet receives the products they need as quickly as possible.
How do I set up my business with KPPC?
Setting up a business account with KindPrice PetCare is easy. If you operate a pet-related business, you can register through our dedicated KPPC for Business program.
We proudly support a wide range of pet industry professionals, including:
- Pet Trainers
- Daycares
- Supply Retailers
- Animal Shelters
- Pharmacies
- Breeders
- Groomers
To get started, simply visit our KPPC for Business page on our website and complete the business registration form. Once your application is submitted, our team will review your information and contact you regarding account setup and available business benefits.
A KPPC Business Account provides access to:
- Competitive pricing on pet medications and pet care products
- Convenient online ordering
- Reliable shipping across Canada
- Dedicated customer support
- A streamlined purchasing experience for your organization
Whether you’re caring for pets professionally or supplying products to pet owners, KPPC is committed to helping your business access trusted pet healthcare products at great value.
If you have any questions, please visit our Contact Us page and leave us a message. Our team will be happy to assist you.
What benefits do I get by partnering with KPPC?
Partnering with KindPrice PetCare (KPPC) gives your business access to a trusted source for pet medications, health products, and supplies, helping you better serve the pets and customers who rely on you.
As a KPPC Business Partner, you may enjoy:
- Competitive business pricing on a wide range of pet medications and care products
- Exclusive promotions and partner offers
- Convenient online ordering through your business account
- Reliable shipping across Canada
- Access to trusted pet health brands and products
- Dedicated customer support from the KPPC team
- Simplified purchasing and reordering for your organization
- A partnership focused on supporting pet industry professionals
Whether you’re a pet trainer, daycare, supply retailer, animal shelter, pharmacy, breeder, or groomer, KPPC is committed to helping your business save time, reduce costs, and access the products needed to support animal health and well-being.
To become a partner, simply visit our KPPC for Business page and complete the registration form. Our team will review your application and reach out with next steps.
We look forward to helping your business grow while making pet care more accessible and affordable across Canada.
How do I submit a veterinary prescription?
If your order contains a prescription medication, you’ll be prompted during checkout to choose how you’d like to provide your pet’s valid veterinary prescription.
We offer several convenient options:
- Upload My Prescription
Securely upload your prescription during checkout in JPG, PNG, or PDF format. - Email My Prescription
Complete your order and email your prescription to pharmacy@kindpricepetcare.ca after checkout. - Contact My Veterinarian
Provide your veterinary clinic’s contact information during checkout, and our pharmacy team will work directly with your veterinarian to obtain the prescription, where permitted. - Provide During Pickup
If you’re collecting your order in person, you may bring the original valid prescription when you pick up your order.
Please note that prescription medications cannot be dispensed until a valid veterinary prescription has been received and verified by our pharmacy team.
If you have any questions about prescription requirements or need assistance submitting a prescription, please contact us at pharmacy@kindpricepetcare.ca. We’re happy to help make the process as simple and convenient as possible.
How does KPPC business registration work?
Joining the KPPC for Business program is simple and designed for pet industry professionals looking to access exclusive business benefits and pricing.
To get started, visit our KPPC for Business page and submit the separate business registration form. Be sure to provide complete and accurate information about your organization and business activities.
Once submitted:
- Your application will be reviewed by a KPPC administrator.
- Our team will verify the information provided and assess eligibility for the program.
- If approved, your business account will be activated.
- When signed in to your approved account, you may receive access to business-specific or customer-specific pricing, along with other partner benefits available through the program.
The KPPC for Business program is available to qualifying organizations, including:
- Pet Trainers
- Daycares
- Supply Retailers
- Animal Shelters
- Pharmacies
- Breeders
- Groomers
If you have questions about the registration process or your application status, please contact us through our Contact Us page, and a member of our team will be happy to assist you.
Can I order without creating an account?
Yes. Guest checkout is available for eligible orders, allowing you to complete your purchase without creating an account.
However, creating a KindPrice PetCare account offers several benefits, including:
- Easy access to your order history
- Faster checkout on future purchases
- Ability to save your favorite products
- Convenient management of your pet’s profile and prescriptions
- Access to AutoRefill options for eligible products
- Simplified reordering of medications and pet care items
While guest checkout provides flexibility, having an account makes managing your pet’s healthcare needs more convenient over time.
For the best shopping experience, we recommend creating an account and registering your pet with KindPrice PetCare.
How can I track my order?
Tracking your order is quick and easy with KindPrice PetCare.
You can use our Order Tracking page by entering the requested order information to view the latest status of your shipment and delivery progress.
If you have a KindPrice PetCare account and are signed in, you can also track your orders through My Account, where you’ll be able to:
- View current order statuses
- Review past orders
- Access order details and shipping information
- Monitor recent purchases and deliveries
Once your order has shipped, you’ll receive tracking information so you can follow its journey every step of the way.
If you need assistance locating your order or have questions about its status, please contact us through our Contact Us page, and our team will be happy to help.
What prescription options are available at checkout?
If your order contains a medication that requires a valid veterinary prescription, KindPrice PetCare offers several convenient options during checkout:
- Upload My Prescription
Securely upload your prescription in JPG, PNG, or PDF format during checkout. - Email My Prescription
Complete your order and email your prescription to pharmacy@kindpricepetcare.ca after checkout. - Contact My Veterinarian
Provide your veterinary clinic’s contact information, and our pharmacy team will work directly with your veterinarian to obtain the prescription, where permitted. - Provide During Pickup
If you are picking up your order, you may bring the original valid prescription with you when collecting your items.
These flexible options help make the prescription process as simple and convenient as possible while ensuring all prescription medications are dispensed safely and in accordance with pharmacy regulations.
If you have any questions about prescription requirements or submission methods, please contact our pharmacy team at pharmacy@kindpricepetcare.ca. We’re happy to help.
I can’t find the product I’m looking for. Does that mean KindPrice PetCare doesn’t carry it?
Not necessarily. While we offer a wide selection of pet medications and care products, some items may not be displayed online, may be temporarily out of stock, or may require special ordering.
If you can’t find a specific product on our website, we encourage you to contact us through our Contact Us page and provide the product name or details of what you’re looking for. Our team will be happy to check availability, explore special-order options, or recommend suitable alternatives when available.
At KindPrice PetCare, we’re committed to helping pet owners find the products they need, even if they’re not currently listed in our online catalog.