Answers to common questions about ordering, prescriptions, delivery, accounts and KPPC business registration.
What if I can’t find the product I’m looking for on KPPC?
Answer pending final client approval.
Why should I buy from you instead of a regular retailer?
Answer pending final client approval.
Are pharmacists available for medication questions?
Answer pending final client approval.
Is your pharmacy licensed?
Answer pending final client approval.
How long does delivery take?
Answer pending final client approval.
Can I save my pet’s profile?
Answer pending final client approval.
Can I set up automatic refills?
Answer pending final client approval.
What happens if my order is delayed?
Answer pending final client approval.
How do I set up my business with KPPC?
Answer pending final client approval.
What benefits do I get by partnering with KPPC?
Answer pending final client approval.
How do I set up a Scheduled Purchase Order (Auto-Reorder)?
Answer pending final client approval.
When will I be charged for a Scheduled Purchase Order?
Answer pending final client approval.
How do I submit a veterinary prescription?
For a prescription-required product, choose one method during checkout: upload or email the prescription, provide your veterinarian clinic details, or present the prescription when collecting the order in person.
How does KPPC business registration work?
Submit the separate KPPC business form. An administrator reviews the application, and approved accounts can receive business or customer-specific pricing when signed in.
Can a product appear in more than one category?
Yes. Products can be assigned to multiple categories, such as animal type, health category and medication type.
Can I order without creating an account?
Guest checkout is available when permitted for the selected order. Creating an account makes it easier to review order history, save products and manage future purchases.
How can I track my order?
Use the Order Tracking page with the requested order information. Signed-in customers can also review available order statuses from My Account.
What prescription options are available at checkout?
You may upload or email the prescription, ask KindPrice PetCare to use the veterinarian clinic details you provide, or present the prescription when collecting the order in person.
How do I request help with an order or product?
Use the Contact Us form and choose the relevant request type. Include your order number when asking about an existing order so the team can follow up efficiently.
Where can I review shipping, pickup and return information?
Shipping and local pickup choices appear during checkout. Additional information is available on the Shipping and Delivery Policy and Return and Refund Policy pages.